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AI-Powered Experience Orchestration
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Genesys Cloud CX
Deliver personalized experiences at scale with a comprehensive contact center.
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Drive employee efficiency in your contact center and beyond with a WEM standalone solution.
AppFoundry® Marketplace
Extend the Genesys Cloud platform with pre‑integrated apps.
Open platform
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Digital customer engagement
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Customer journey management
Connect data silos to orchestrate and optimize end-to-end customer and employee experiences.
Workforce engagement management
Unlock employee potential with built-in AI that simplifies management and drives impact and retention.
Cloud architecture and open platform
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Banking
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Create secure, connected patient experiences that transform their care at scale.
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Personalize every shopping experience with scalable retail support your customers can count on.
Insurance
Keep up with policyholder demands across channels using an AI-powered technology platform.
Government
Deliver secure, trusted digital government services that exceed customer expectations.
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Spotlight
See how City of Clearwater improved answer rates to 98% and reduced abandoned calls to 3%
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Recent
The Forrester Wave™: Contact Center As A Service Platforms, Q2 2025 report
May 14, 2024
There are carrots, and then there are sticks — but sticks don’t work particularly well. Merijn te Booij, GM of Workforce...
March 28, 2024
The entrance of digitally savvy younger generations into the workforce is quickly reshaping today’s customer experience (CX)...
February 8, 2024
Managing customer relationships has never been more critical for contact centers at the front line of customer service. Failure...
January 3, 2024
Data integration is not a new concept. It’s been a challenge for many years as agencies try to share data while also...
October 18, 2023
Consumers’ high expectations for personalized, seamless interactions go beyond the customer experiences they have with banking...
October 13, 2023
Genesys mourns the loss of innocent lives by Hamas terrorists and our support goes out to the victims and all those suffering...
