A chatbot is software designed to simulate conversation with human users via text or voice. By employing natural language processing (NLP) and machine learning, chatbots interpret user intent and deliver relevant responses. They offer 24/7 support and excel at handling routine or repetitive tasks — like checking account balances, answering FAQs or resetting passwords — freeing human agents to focus on more complex customer issues. Chatbots can be deployed on websites, social media platforms and mobile apps. Over time, they can learn from user interactions, refining their accuracy and efficiency. By reducing wait times and providing instant answers, chatbots enhance customer satisfaction and boost operational efficiency.
