Artificial intelligence (AI) involves the development of computer systems capable of performing tasks that typically require human intelligence. This includes understanding language, recognizing patterns, making decisions and even learning from past experiences. In customer experience, AI powers chatbots, voicebots and analytics platforms that handle routine queries, flag potential issues and provide predictive insights. With continuous innovation, AI solutions have become more intuitive, automating mundane processes and enabling more personalized interactions. While AI holds vast potential, businesses must address ethical concerns, meet data privacy regulations and model transparency. When implemented responsibly, AI transforms the way organizations serve customers, boosting efficiency and satisfaction.
