06/09–12/2025

Experience Genesys at CCW

Las Vegas, NV

Delivering the next level of experience

Discover how Genesys is transforming customer and employee experiences with AI-powered innovations that simplify workflows, empower teams and drive measurable business outcomes.

Caesars Forum

CAESARS FORUM, S Koval Ln, Las Vegas, NV, USA

Get directions

Schedule a meeting

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Thank you for taking the time to schedule a meeting with Genesys while at CCW 2025. We look forward to connecting and discussing how Genesys can help deliver the next level of experience for your customers and employees.

Join Us at CCW 2025 

Discover how Genesys empowers organizations to transform customer and employee experiences with next-level AI innovation.
Experience Genesys AI in Action and see how to turn every interaction into a game-winning shot. Explore:

  • CX That Scales. AI That Delivers.
  • Empower Teams. Simplify Workflows. Boost Productivity.
  • Simple CX. Powerful Performance. Real Results.

Join us in Las Vegas to see real-world success stories from organizations using Genesys AI-powered orchestration.

Don’t miss out—register for CCW today.

Engage with Genesys experts

Stop by one of our premium locations for an exclusive opportunity to engage with Genesys:

  • Pavilion 4: Learn more about Genesys AI-Powered Experience Orchestration. Genesys experts will be available at the pavilion showcasing live demos of our strategic offering.

  • Genesys Meeting room: Schedule a meeting with Genesys at CCW 2025 to discover how our AI-powered innovations can transform your customer and employee experiences while driving real business results.

Must-see sessions with Genesys

Get ready for an exciting lineup of sessions led by Genesys thought leaders. While full details are still being finalized, here’s a preview of what’s in store — and trust us, you’ll want these on your calendar.

  • From Cost Center to Experience Hub: How Global Payments Is Powering Smarter Service
    • Wednesday, June 11 | 12:00 PM – 12:45 PM
    • From empowering agents with real-time AI assistance to delivering faster, more personalized customer interactions, learn how Global Payments is proving that innovation and empathy can go hand in hand. No matter the size of your contact center or CX project – Join this session to learn how strategic adoption of AI and digital tools is enabling a more human, more efficient service model at scale.
    • Beth Granberry, MBA, Director, Communications Platform Services, GLOBAL PAYMENTS INC.
  • Think Tank | Turning AI ROI into Innovation Fuel: Advancing Use Cases for Smarter CX
    • Wednesday, June 11 | 1:45 PM – 2:30 PM
    • Genesys will share a practical path forward, highlighting key technology advancements and use cases that scale across people, processes, and platforms. Come ready to share ideas, ask questions, and rethink what’s possible when AI delivers real ROI.
    • Speaker: Michael Logan, Strategic Director Innovation & Jason Carter, Senior Director, Global Presales Operations
  • How Presbyterian Healthcare Services Elevated Patient Experience in a Hybrid World 
    • Thursday, June 12| 1:45 PM – 2:30 PM
    • This session explores Presbyterian’s strategic journey: from overcoming the complexities of distributed teams to building a flexible, resilient service model that supports both patients and employees. Learn how healthcare leaders can rethink traditional contact center management to meet the evolving demands of modern healthcare delivery.
    • Speaker: Michael Haney, Director, Workforce Strategy, Presbyterian Customer Service Center

Speakers

Beth Granberry

Beth Granberry

BA, Director, Communications Platform Services, GLOBAL PAYMENTS INC.

Michael Logan

Michael Logan

Strategic Director Innovation

Jason Carter

Jason Carter

Senior Director, Global Presales Operations

Michael Haney

Michael Haney

Director, Workforce Strategy, Presbyterian Customer Service Center

Caesars Forum

CAESARS FORUM, S Koval Ln, Las Vegas, NV, USA

Get directions
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